Yeah, it makes me wonder too. I believe they did take the drain plug out because it did have marks on it from a socket or wrench before I started to try and get it loose. I know I can get the filter off with a wrench, so I'm not concerned about that one as much, but if you place a film of oil around the rubber gasket of the filter before putting it on and tighten it by hand, you should NOT need a wrench to get these off. I always did the filter this way and hand tightened them on my Jeep with no problems ever. This is why I do not own an oil wrench right now. I never needed one.
I'm taking one more shot at it tonight. I know the dealership screwed this up since no one else (besides me) has touched this car, and I know they SHOULD fix it. I don't really want to take it back to the dealer because I'm sure they will twist it around and make it MY fault and wind up charging me $95.00 for a new drain plug. No thanks.
All I want to do is change my own oil. Is that too much to ask for? A very simple task, yet one I cannot do because of these "trained" professionals.
Another lovely dealership experience from your local 5 star dealership.
Sorry about the rant, but it felt good to get it out.
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