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If you are considering buying a maintenance contract from Chrysler; it's important to compare the contract's covered services with the work invoice each time.

For example: the "Scheduled Maintenance Care Plus" coupon book covers replacing ignition cables at 30,000 miles, but the maintenance logbook that came with the car doesn't. Furthermore, my dealer said he doesn't change spark plug wires at 30,000 miles routinely. So they frequently won't change them, even though it's covered.

That mistake can cause your engine to misfire, because the stock wires will fail, and when you bring it back, they can charge you: -> A Diagnostic fee, -> a labor fee, and -> a parts fee. All for parts that should have been replaced free by the maintenance contract!

Many customers don't realize that they've been over-charged because they don't read and compare the lists.

And some of those who do try to get a refund from Chrysler's telephone number 1-800-521-9922 are met with some pretty wild excuses or just flat out refusals.

And some of those who write to Chrysler's Box 2700 Troy, MI 48007 are only refunded a fraction of the service charge.

It's better to know before you go!