[AJ]

I'm live in NY (Long Island)

I bought my turbo 4/24 from Ferman of Port Richey, Florida. It was the WORST BUYING of my life. The price was agreed upon with Carl Alvarez, Sales Manager on the previous night with the understanding that I would be there by noon of the 24th and that I expected the car to be prepped and ready to go. I had even contacted my insurance company and all they needed was the VIN # to fax me an FS-1. I was planning to load up the new PT, put my family in it and drive home almost straight from the dealer.

Due to traffic and my three year old, I didn't get to Ferman's until nearly 2 PM. (I was coming from Port Charlotte and I called Alvarez at noon to tell him I was running late, got his voicemail, left him a message. He never returned the call....,he later told me that he was too busy. (I walked into the dealership, the tumbleweed were rolling, they were so busy)).

When I got there, I discovered:

1. that they hadn't even dug the car out of where it had been parked!
2. They discovered when I got there that they didn't have the second key.
3. They didn't have the electronic key fobs.

I'm given the draft write up of our deal. The numbers weren't the same as we had discussed the previous day. Alvarez argues with me, I have to show him he's calculating the NYS and Nassau county sales tax wrong. Then I see he's adding wrong and he argues that he'll check it later. You know, a real calculator would do wonders for some people. I'm sitting on my hands for another 1/2 hour , waiting for the wheels to roll. I get the VIN (finally) and get on the phone to get my insurance company to fax me a new insurance card.

All of this was known by 3:30PM.

The only request of the extras that I wanted off of my 2001 PT that I was trading in was that I wanted to switch off the customized taillights and my locking lug nuts. I left them my customized grille, my new amplifier and speakers, my strut-tower bar. While I was waiting for the finance guy to free up, I even went out to the service dept. with Kurt, the salesman I was handed off to, to find the tools needed and to switch the pieces. I had told 2 salesmen what I needed, a long thin flat bladed screwdriver and a lug wrench, and they all had the same huge screwdrivers that they use to remove license plates.

When we got to the service dept, I had to argue with a service worker over what kind of screwdriver was needed. He tried a torx screwdriver over my protests, he wanted to use a wide head (X) screwdriver which I also told him wouldn't work. Of course, why should I know the correct tool needed? I've only remove these lights 3 times to change the bulbs and to apply and adjust the chrome trim! He finally removed the locking lug nuts while I was there. I told him that they needed a hollow bored allen wrench or something similar to remove the security screws on my license plates.

It's now after 4 PM, they tell me the service dept closes at 5, big deal , they only need 5 minutes to remove the plates.

Going inside, the financing guy is finally free. He gives me the schpiel about extended warranties, road hazard warranties. Alvarez pops his head in to say he's leaving for the night, (I'm assuming everything is going right with the new car.)I have Kurt paged to make sure the plates are off. The financing takes freaking forever.

It's like 6 PM , we're done. Now the fun really starts.

a. they can't find the second key
b. they can't find the electronic fobs

THE SERVICE DEPARTMENT IS NOW CLOSED AND THERE's NO WAY A NEW KEY CAN BE CUT AND THERE'S NO ONE AVAILABLE TO EVEN RECODE A TRANSMITTER FROM ANOTHER CAR.

They want to send me on my way and promise to mail me the key and transmitters.

c. NOBODY TOOK OFF MY PLATES AND NO ONE HAS THE TOOLS NECESSARY.
d. THE CAR IS SO BADLY DETAILED THAT MY 3 YEAR COULD HAVE DONE IT BETTER.

I'm then treated to an hour and a half of another manager getting Alvarez on the phone and calling the service guy and getting in the face of the detailing department so that I can hear a great case o