Don't know how many of you are following this, or even care, but I just (Saturday morning) got ANOTHER e-mail from this guy...
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"Dear crewzin01,
A free replacement item was sent on the 17th. you should already have received it. sincerely, drew"
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So, the other day he said he sent the item on the 19th, today he said he sent it on the 17th. [:I]
...still waiting.