TaylorMade;
Well, as usual, there is a story. I thought I had a small rock-chip below the bumper near the air scoop by the fog lights. It grew to 1/2 inch in diameter, with a peeling ragged edge.
I had taken the car in for a couple of minor warranty repairs, the drivers door check and told them about the peeling paint.
When the car was ready, I asked them why they didn't do anything about the peeling paint. I had to go to the body shop manager, and he explained that since they found NO primer under the paint on the front facia, it HAD to have been replaced and a defective paint job had been done. Of course, Chrysler would never pay them for the warranty repair.
I told them that the car had like 6 miles on the odometer when I bought it, NEW and that, to my knowledge NO work had been done on the car.
I told them that it was unacceptable and that I wanted to see the Chrysler area representative. They called me back later that afternoon and told me that after explaining the situation, the Chrysler rep had oked the repair. They ordered a new front facia, painted and installed it.
It is a mystery to me how a complete facia can get painted without a primer. More likely the car was damaged in shipment and the original dealer, (not the one doing the work) didn't want to own up to selling me a damaged car.
All I can say is go for it, the dealer will WANT to do the work, as long as he knows Chrysler will pay for it. It should be covered under warranty, unless they feel it has been damaged or replaced before. The problem is, how do you prove you didn't have damage and have work done on your car?
Good luck;
SRG
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