Sorry to hear about your troubles. I don't think there's anything I can add about your grand-daughter.
But, on the topic of getting your car fixed, I have had good experiences with the dealer repair shops. Once my wife rearended some poor woman on a freeway entrance that had come to a complete stop. She did this in my 1 week old Dodge Durango no less! Another time her two-tone Chevy Astro was hit-and-run in a parking lot. They got the broad flat surface on the sliding side door as well as the passenger front door and the rear quarter panel.
Both times the dealers did a perfect job of matching the paint and aligning new panels/bumpers etc. Modern bodywork and paint technology is vastly better than it was 20 years ago.
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