Since I got my PT 8 months ago , I have purchased ALOT of things for it . Most of the things came from Wyckoff , sub-woofer , wheels , stull side molding , Borla exhaust , E&G grille , power-antenna , door sills and probably other stuff I can't remember right off . On every order I placed with them I have NEVER had the slightest problem , from the time I placed the order , till the UPS guy came walking up my sidewalk . Unlike a lot of companies out there selling various PT parts and accessories , Jeff Poole has ALWAYS been available by phone if I had a question , They have ALWAYS answered my e-mail . When I order , I ALWAYS get an e-mail confirming my order , and I have ALWAYS gotten an e-mail giving me an expected shipping date and I have ALWAYS gotten an e-mail telling me when it shipped . I see people posting on forums all the time complaining about one thing after another , like waiting months for their order , not being able to get any answers because there is no one to talk to , sending 10 to 20 e-mails and no one answers them . The list of complaints goes on and on . In 8 months of spending time each day on one forum or another , I HAVE ONLY SEEN ONE COMPLAINT ABOUT WYCKOFF , [other then the subject of this thread]. THAT SPEAKS VOLUMES . The only issue I have had was , I purchased a set of wheels from them , took the wheels in the boxes to have tires mounted and put on the car . a couple weeks later I noticed the chrome was defective on one of them , I called Jeff told him the problem and ask if he could send a new wheel and I'd return the defective wheel after I changed it out . No problem , I called at 2PM and Jeff saw that it shipped that day , with a pre-paid shipping label to return the bad one . I will continue to buy from Wyckoff because customer satisfaction and the desire to provide exceptional customer service is important to them , and it shows , unlike some of these outfits that are operating out of their basement or apartment and decide to satisfy an upset customer when they're danged good and ready to . Anyway Jeff , you all keep up the good work , you're one of the good guys out there . I am in sales and I have alot of competition from companies with lower prices and that does not bother me a bit . My clients buy from me because they value the service I give them and the fact I am ALWAYS there for them , even if they just THINK they MAY have a problem . Hech , some times I encourage customers to go with the "other guy with the lower price". They'll be back after they learn their lesson and I'll have um forever , at my price . [course they will be required to grovel alittle and possibly shed at least one tear before I welcome back into the fold ha,ha].
Edited by - OC CRUZER on 10/18/2001 20:22:20
Edited by - OC CRUZER on 10/19/2001 06:56:18
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