Hate to be the bearer of bad new...I have USAA! I had other claims and things were great, this time not good at all. Today I had another situation; USAA contracted out an appraiser, the adjuster checked out the car (with out me there)and then never contacted me afterwards. I called and he said he was waiting for me to forward parts/price lists, I asked when were you going to let me know this information??? Anyway, sent it and waited three days then called to check status. Was told my adjuster was in the hospital for the past two days and nothing had been done. Was asked to re-send parts/prices to another adjuster, I asked for a confimation that information was received...nothing! Called USAA and said I was very unhappy with this claim from start to this point, not much resolution from that person. The USAA rep I have been assigned, I have spoken to her once three weeks ago when I made initial claim, everytime I call her I get voice mail and she has not returned any of my calls. I like USAA but have a real nasty taste in my mouth from this claim. Sorry to say it fellas.
