Is it under warranty? If so. Just take it to them & be without a radio for a few days( they have to send it out & get it fixed).
If it isnt under warranty, buy one off of EBAY & send yours to your local PROFESSIONAL stereo installer( no one from Circuit city) & they should be able to remove the CD's for you. Or you can take it apart yourself & do it( if you dont plan on keeping it).
Or they may be able to fix it for you. But normally if the CD's wont come out, it is jammed/broken & needs fixing either way.
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