Quote:
quote:Originally posted by bigdogdad
I still think that "mother" (Chysler) should take more control in the dealerships, after all, its "mother" Chrysler that is given the bad name.
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I agree completely with biddogdad. Back many months ago when the recall was issued for 2001 PTs concerning the possible fuel line leak, I got quite upset with Chrysler because it took them so long to actually implement the recall. From the time it became public knowledge until I got official notification was, I think, several months. The dealership knew about it but wouldn't touch my PT because they said they had no instructions and/or parts to deal with the problem. I had to wait until I got an official notice.
I complained directly to DC. I also filed complaints with NHTSA and Attorney General of NC. DC was slow to respond, but they did eventually and I think they were a bit "embarrassed". I think it was good some pressure was applied. If all of us did that, I think they would come down from their ivory towers and be more customer conscious and customer service oriented. You should make your voice heard at CD headquarters. Keep calling/contacting them until you get some postive results.