I can see where this person who started the website does have an axe to grind. I can see, however, where Chrysler and its dealers are plain rude to their customers.
My PT Cruiser had problems with the heated seat switch on the driver's side burning out. After 15 replacements, they finally figured out it was a wire under the passenger's seat causing all these problems. They didn't offer to pay for a rental even once. They said they didn't have anyone to bill.
My car is still fixed now, 16k miles later, so I'm lucky there. I also consulted a lemon law lawyer and sued DCX. I won too. It was a pain to have to do that, but they should learn what the words 'customser service' means.
After being treated the way I was, I will never purchase another vehicle from DCX after this one goes. As much as I like the PT, I refuse to give money to a company like Chrysler.
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-Paul
03 Limited, Deep Cranberry with GT wheels 
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