I wanted to share with you what I posted concerning my Goodyear Eagles on 12/31/2003 . Please read it. If you still have life in your Goodyears and have complaints about them, you may be able to get Goodyear to do something about it! Here is the original post:
A week or so ago, I posted a request for opinions and recommendations for tires to replace the Goodyear Eagles.
A number of you expressed your obvious dissatisfaction with Goodyear and I can understand why. My situation was after having Goodyear replace the 4 tires 3 different times! After proving to Goodyear that the problems I was experiencing were not mechanical (many visits to the Chrysler dealership) I first had the original Eagle LS tires replaced with new ones. That helped, but two of them had a "radial pull". Then two of the new LS's were replaced again. When it was time to rotate them, the "pull" came back.
This time I went directly to the main office for Goodyear in Akron, OH. They got involved and agreed to upgrade the Eagle LS tires with Eagle HP's. They were "ok", but when I went to rotate them, the pull came back. No alignment problem, just rebalancing and rotating the tires from front to back caused the problem. I re-opened my case with the main office in Akron.
After a couple of days of deliberation, they decided that no Goodyear tire was going to work on my PT. They agreed to buy back the Eagle HP tires after I replaced them with a non-Goodyear brand, brought them the receipt and returned the HP's. I think they were tired of me and I was definitely tired of Goodyear.
After calliing around and pricing tires (and taking note of the suggestions on this list) I discovered that Merchant's/Tire Kingdom had a special on all of their tires - buy 3 get the fourth for free. After looking at all they had available, I decided to go with BF Goodrich Traction TA's. They are H-rated like the Eagle HP's but are warrantied for 60K miles where the Goodyears were not.
I can already feel a difference and I am very pleased with the BFG tires. They look good too.
I just heard from Goodyear that they've put the reimbursement check to me in the mail. So, after more than a year of grief, I came out pretty good. A new set of tires courtesy of Goodyear.
Even though the Goodyear tires were not good, I have to admire their efforts in wanting to make me, the customer, happy. They did the right thing and I have to applaud them for it. It is a testimony to good customer service.
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