Quote:
quote:Originally posted by bigdogdad
I feel for the ones that don't have a good dealer service department. That being said, mine sucks. One thing that I don't understand is why would Chrysler let someone sell and service their product if that same someone is giving them a bad name? It just doesn't make since to me. I know if I let someone sell my product and their customer service sucked I would no longer let them sell my product. It just seems as if it is sell the product and to hell with the follow up. That just plainly sucks.
Buying the car at Galeana Chrysler in Fort Myers Florida was great but the service department, well, they know where they can go!
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The reason most makes not just Chrysler turn a blind eye towards a bad dealer is money. It takes several Million dollars to open a dealership and if you don't know the car business inside out you WILL lose your shirt. There aren't that many people with the experience and the $$$$$$$$$$$$ that want to be a dealer. So the end result is they ( Chrysler ) put up with the bad ones.
The biggest problem is people will research the car but not the dealer. Anytime regardless of make you see a deal that is too good to be true you should make a mental note not to buy anything from them.