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Old 24 Oct 2007, 06:53 pm
R_I_PT R_I_PT is offline
Young Cruiser
 
Join Date: Sep 2007
Location: OxCx - SO CAL
Posts: 71
Default Re: RACK AND PINION ~ Help

Well that $1700 included the Mopar Air Intake, plus a new turn signal switch that was broken. So it was like $375 for those parts. There were 18 items done. In addition, they fixed my AC for free since they did 4 major boo boos which included dinging my hood, scratching my car, FORGETTING to fix the air which made me have to get a rental (which they comped), then returning the following morning after they told me it was done, and finding out it wasn't.

After all that insanity I asked nicely that they comp the AC job since they screwed up and I had been a loyal repeat service customer for 3 years. They comped the AC and fixed the ding and scratch all the same day. They fixed the ding and scratch and a few others scratches that they hadn't done and they did a great job.

SOOOOOOOO back to the Rack and Pinion. My car is sounding worse every day. Yesterday I called Chrysler customer service in Michigan (I am in Cali) and I inquired as to if in their opinion that the rack and pinion should have a longer life expectancy. I also told them my woes from the previous visit.

They called me today and told me that Chrysler would as a good faith item, treat this as a warranty issue, even though my basic is over, and ask that I pay a $150 deductible while the remaining cost would be covered by Chrysler. So thank you Crewzin for posting what you did. It worked for me.

I am thinking I should just let the dealer fix it since I know something is wrong since the noise is getting worse, and ask for all the parts from my car so that I can have the mechanic I know look at them.

I have never had problems with my PT until now, so I hope this isn't a look into the future of my PT.


Yes it included brake and transmission, steering, fluid, every fluid I believe, throttle body service, fuel injection service, decombustion chamber on the somethin er other....and other stuff I'm sure was not needed, but I thought to keep the car with a clean bill of health, spending the $$$ after only doing the oil changes and tire rotates, brakes and tires going on 3 years, that it was money well spent. I could be wrong???

Last edited by R_I_PT; 24 Oct 2007 at 07:09 pm.
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