View Single Post
  #1 (permalink)  
Old 27 Apr 2008, 12:25 pm
all4themutts all4themutts is offline
Fresh Cruiser
 
Join Date: Oct 2007
Posts: 3
Unhappy Need some advice...

OK... so I am in for some stupid tax here... but I can take it. I just want to know what some of ya'll think about this.

March 31 I took my PT in for it's 90K service. It was actually a little early, but she was running rough, and due for an oil change as well, so I went for it. I told them my problems, and went about my business. When I picked up the vehicle, they told me they didn't notice any other issues, so I paid and left.

Within a few days, I realized she was still sputtering along. Unfortunately, some personal issues had come into play, and I was unable to get her back to the shop. The outside issues came to a close, but not before I scraped the right front undercarriage going off the raised edge of the road yielding a small leak of unknown origin, so I rolled her back to the dealer for service.

I left her running, so they could hear my issue. I then described how I scraped the undercarriage, so would they please check it out.

They called me back to tell me that the rough running was due to faulty spark plug wires... for $243 they could fix it. I asked why they did not fix that during the 90k check - inspection only item apparently. I had told them about the problem then, so after some minor hysterics, I got them to drop the price $100.

I then asked about the undercarriage. What about it, they said... I then shrieked - don't you listen to me when I talk? Am I too blonde? He assured me they would check it out, after doing the plug wires and call me back.

Sure enough, he calls back... yes, I have a leak... yes, it is the radiator... yes, the hoses look to be all original, so they are going to replace all of the above... for the hefty sum of $680+. And while they were under there, they noticed one of my engine mounts is showing wear, which they can fix for a mere $213... And by the way, since the vehicle is over 90K, I should think about the water pump and timing belts as well - roughly another $900.

Again, why did they not mention the water pump and timing belts at the 90K? And, we had already talked about them last year, during a previous issue, when I told them to go ahead, and they didn't. But that is neither here, nor there.

Sorry for the LONG rant.... BUT:
Are these charges fairly consistent with standard?
Are all of these things necessary?
Or am I just a gullible blonde gal, being taken for a ride?
(I have them going ahead on the radiator and the engine mount, holding on the water pump/timing belts to reschedule. I love this car, and want to drive it forever.)

Thoughts, anyone?
Reply With Quote