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I couldn't tell you how many times when I was in the rental car business, people would call and gripe about the pos that we had rented them...couldn't get the steering column unlocked or couldnt turn the wheels....we'd ask them if they were parked against the curb....silence....

or the guy who cussed out the agent because the key wouldn't work in "our" pos....took the spare key across town...he throws me the key, cussing me out too...funny, we did't use that shape of key tag....yep, had the key for his coworkers rental from another company.

or the person who called, had locked the keys in the trunk. asked them if all the doors were locked..."no".....reminded them of the trunk release by the drivers seat....click.