As the World Sickens
As most of you know from my postings of this tragic "Soap Oprea", I ordered my American Racing Aero chrome wheels from Tires Plus in Omaha about the 1st of April (this year) and AR told us they would be in on May 11th. That date came and went and when my dealer call them, they told him they would be there on May 23rd. When I checked back they weren't in yet. I personally called AR to talk to their Customer Service Dept. and the person said essentuially said "we don't have one" . I told him I was not surprised at that because customer care seems to be non- existent at AR. He did say that they should be on the shipment due to arrive June 1st. and and I was second in line to get a set of wheels. They must have told my Tires Plus dealer,the same thing, because he was expecting them on that date, also.
After waiting 2 months , now I found out that they were on a slow boat from CHINA, and I find out they they are made by the Chinese, not USA. Maybe AR should change their name to Chinese Racing........at least that would be more honest, but I believe that honesty and integrety is something AR has a strong adversion to.
So I stopped by the dealership June 4 and no wheels. He called out to AR in Cali. and talked to the manager (For all we know, it could have been a janitor) and he said that a shipment did come in, but they have not had a chance to check it out and it would be the middle of June before we get them. Foolish me went on the assumption that this was the Digital age and all businesses (except kids' neighborhood lemonade stands) computers and electronic processing _NOT. These guys could screw up a 2 car funeral procession.
I stopped by my dealer on June 10 and no wheels. He called them again and he was told that they were on the way and we should get them BEFORE
the end of the week...June 12 or 13. The weekend came and went and no wheels. I had my dealer call AR ....AGAIN and whoever he talked to did NOT know where the order was.
It is now 2 monthes and one week to the day when AR first promised me delievery of my wheels. 9 WEEKS after a delivery date, that was set up by
American/Chinese Racing and not one word of expanation or apology.
Jim
|