[BLUEH20]

Okay--now we go to work--

Your information indicates that your warranties are intack.

A. Tire balancing is generally covered for 12 months or 12000 miles which ever occurs first. You should not have to pay for a spin balancing at the dealership. Net to verify the time/milage constraints with the repair facility.

Tires are not covered by Chrysler waranty--you received a tire warranty document in you packet--you may have a tire issue--take the vehilce to the appropriate tire company and discuss it with them.

B. Did the dealership open a repair order for the surging issue. If your concern is not corrected you may have an arbritation position. This requires 3 unsuccessful attemps at correction--does not have to be at the same facility. You need to have three documented efforts at a dealership for the same complaint. Arbritration is sometimes called lemon law--same out come. It could result in a buy back. The directions are in you owners packet you recieved at delivery.

C. The clunk entering/departing parking lots may infact be a normal thing. Does this occur when you go over a speed bump at a speed of, let' say 10->15 mph? Just something to consider.

D. The window just needs to be addressed. They can't fail to fix it unless you let them.

E. Squeal when turning--Is this a tire noise or running gear? Tire noise the outside timer in a turn rotates at a different rate than the tire on the side of the turn--this noise is generally heard in slow turn duiring parking lot manuvers. More info please.

F. The dealerhip must record your visists via a repair order in order for Chrysler to compensate them for their efforts and for Chrysler to be aware of your issues. These repair orders are necessary for the abritration process should these issues come to that. Of course you should also your visists that were not recorded by a repair order--who, what, when, where--get it on paper as memories differ from customer to service department.

G. If you feel that you have been blown off by the dealerhip--your next stop is Customer Assistance Center....1800-992-1997. This gets your concerns recorded, forwarded to the dealership--generally by placing you on hold and a call is made directly at that time. In any case you should request a CAIR Case Number for your records. This CAIR goes to the Zone Manager and requires a response from the offending dealership. Again maybe a phone call from the Zone DM to the Facility or it could require them to submit a written report.

In any case when dealing with CAC--keep it very cool--no venom--no threats--If they feel that you will not be satisified with anything they do--they have no incentive to do anything. These people will work for you if you let them.

Keep us informed and let's see if we can help you.