UniqTwin,
I understand the basic flow of the warranty situation. I know that the disclaimer sometimes has to be longer than the instructions or product description. It is a shame that it has to be that way, but I do understand. I, personally, do not question the workmanship or quality of the product, nor do I even think about questioning the devotion of your team in developing the goodies you offer. However, when it comes down to crunch time, the writing on the warranty and disclaimers is the ultimate decision maker when it comes to dispute resolution; and they paint a grim picture.
Some of the forum members bought GTs 2 days before incentives were announced, some got rear sway bars, some got the rear sway shaft (after Chrysler introduced their entry to the "Stranger than Fiction Club" with their explanation of why the sway bar that was listed on the window sticker as standard equipment wasn't standard and wasn't included in the equipment). Some have installed the sway bar at their expense. Some have had the dealer install the sway bar after months of protest. Some dealers have been paid for installing the sway bar, some have done it in the interest of customer relations, and on their own dime. Some have installed the deleted horn after a harrowing experience in a traffic squeeze play. Some miss the defrost action of the heated mirrors that the '03 no longer has. Some have replaced outside mirrors that would have pivoted and avoided damage if the swing-away mirror feature hadn't been deleted on the '03 model. Some miss the lights in the rear window switches that weren't included on the silkscreened solder pads of the window switch PCB (Trust me, I hav pics of the printed circuit board).
The point of this mini rant is that the stage has been set by Chrysler, and the show had already began before you came to the stage. Chrysler has set a major precident, that is blatantly obvious to the most casual disinterested observer, and it sends the clear message that they are out to cut costs; at what ever the cost may be.
This puts an unnecessary spotlight on you and your products. Where they should be met with open arms, wild displays of unbridled pleasure and general euphoric acceptance; they are scrutinized with skepticism. And I am one of the worse. For that I apologize, but do so with the partial explanations listed above. Please don't take all of my disillusionment, which is mostly directed at the Chrysler Bean Counting Olympic Team, and feel it is directed at you and your product.
The problem we face as customers/owners is the uncontrollable factors. The main uncontrollable is the dealer. It is his decision and thought process that determines the outcome. There is no standardization of what guides the dealer's thought process. It will only be a matter of time before the dealer dmails each warranty refusal to the network of other dealers and the customer is shot down from the getgo, based on one dealer's decision..
We all do business with 5 star dealers. What is unclear (as pointed out by various forum members in the past) is the figure of merit used to ascertain 5 star status. Is it 5 stars out of 100 possible? Do all the five stars have to shine, or is it OK for 4 to be burnt out? In other words, each usually has a horror story about some adventure with a 5 star dealer. OTOH, many also have a very good relationship. The one thing that is becoming more apparent is that the cost cutting measures are market driven, and we, the customers make up the National Buck Stopping Team.
I am still very happy to see you here, and admire your moxie for hanging' in there and even acknowledging us complainers.
Now for some questions, and possible considerations for the instructions for DIY folks.
Will a Thermostat housing gasket be included in the Kit?
Will the DRBIII scan tool have to used toset the pinion factor, and the will the customer need to make a visit to the dealer; even if they DIY the upgrade?
Address the need for the customer to have the "PIN" number r
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