[rockycruiser]

You all make good points (as usual) about the engineering issues. However, the thing that has really disturbed me about this problem is (a) The dealership actually turning business away; (b) The customer relations division of DC refusing to seek out information from MoPar regarding products they are developing; as well as (c) Mopar "fast-tracking" this project, foisting all the risk onto the consumer and seeing no responsibility to protect the business/customer relationship. All these speak volumes about a de-centralized and fractionalized organizational structure that will find it difficult/impossible to maintain or enhance quality of product or service.

As I mentioned in a previous post, I've owned quite a few vehicles and purchase new cars fairly frequently, but interestingly this is my first direct DC experience. I am frustrated and disillusioned, all the more so because I enjoy the PT's style and attitude so much.[xx(]

Interesting side note to my own saga--the local jeep dealership is a separate entity from the Chrysler dealership. It is also locally-owned. Called their service department (at the suggestion of the excellent salesperson who initially sold me the PT) and was told they would be happy to help me get the Stage I kit and install it and the other items I want (springs, gauges, etc.). Wouldn't it be ironic if the Jeep Division provided the model of success for the parent corporation to adopt--the salvaged orphan becomes the stalwart parent.[]

At this point, however, I suspect that there will be no more DC purchases in my future unless I see a dramatic reorganization in the corporate structure--a major (and unlikely) occurence.