I once had a technician refuse to cover a service for an odd noise when they couldn't find the cause. Upon picking up the car it continued to make the scraping noise. I then pointed to the area that I thought the sound was coming from, sure enough the fan shroud was cracked and rubbing.
The warranty claim was denied because the service manager said that " I witheld evidence". I was floored, it cost me $200.00 for the mechanic to replace belts and idler wheels , all the while leaning on the crack in the fan shroud.
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