[phatdad]

Did anybody get any better of a answer at the block party about the staged 1,2 upgrades warranty .

I am friends with my local dealer's service mgr. Over coffee the other day we got into a debate about warranty issues.I brought up the issue of the law that covers aftermkt parts he smiled and said yes he is aware of it. He also said that if they get a car in and something is wrong with it the process of warranty becomes very sticky.

It usually takes 4 times as long to get the car fixed. A lot of times a district service rep gets involed.It always cost the customer money because they are not paid to diagonse other products other than DC. He said he has been burned to many times by customers,he would try to be a nice guy and do some warranty work on a car with aftermkt toys. Then something would act up again and the customer would get pissed snd call Dc or their district service rep.

Then they in turn would call him wanting the file on the car. Then they would see where the car had aftermkt parts and he would get his butt reamed for doing warranty work on that vehicle. Now he tells people up front when they come in if they are having problems with there car and aftermkt parts are installed in the area that they are having problems that they themselves could take the parts off and put it back to stock and see if they still have the problem.

Or he would be more than happy to look at the car telling them that the car may or may not be warranted.But if they have to trouble shoot another companys part the standard labor rate will apply.He said it pisses customers off but he is through getting his butt handed to him by higher ups because he tries to help someone and it doesn't work and the cust goes over his head.

How does he feel about the staged upgrades the same thing applys. He said if someone came in with a blown head gasket with stage 1 installed he would immed get the district rep involved. I would think one of the biggest topics at the block party would be the warranty of the staged upgrades. I have not seen anything on this topic. I thought some of u might like to see a different perspective on the topic from a service mgr at a 5* dealer.