I just ran into this same problem at my stealership today. They couldn't pull up the TSB. I had Grandgrandpa's service manager call them with the part #'s (which they originally asked for), then that wasn't enough. My service manager told me if I wanted anything done I had to do the legwork and get the TSB information to THEM!
To add insult to injury, they tried to blame the problem on the Mopar BOV. If I hadn't gotten the misfire problem documented when I brought it in for service back in May, they would've written off the problem on the addition of the BOV. I guess this worries me more than their general attitude towards solving my problem.
I finally called 800-992-1997 and talked to Barb, who could actually see the TSB in the system. Barb called up my service manager and faxed the TSB details to my stealership.
After all this, my stealer told me they needed to have the replacement approved by some rep. They will call me sometime tomorrow with the rep.'s decision. Right now I have a bad feeling about getting this replacement approved.
I'm hoping that I'll get a call telling me the new PCM is on order, but just in case that doesn't happen, can anyone tell me what my next steps are?
I'm disappointed that I can get more information on TSBs than my "5-star" dealer can. I guess the "5-star" is out of 10 stars total.
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2003 PT Turbo Deep Cranberry \'R\' Package Stock + AutoStick
Came off assembly line 1/14/03 (Tuesday) between 2200 and 2300.
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