I had a similar problem when I took my car in on Monday of this week. To their credit, the service department copied the TSB I produced to them. They had no record of it.
Their computer system is down, and the shop computer has been taken offline permanently.
They did a song and dance about having the main computer perform the functions that were once done with the shop diagnostic computer. Then they said they would have to log in the complaint, verify it and then adhere to the policy set by the TSB.
All the while that they are explaining this process, I am looking at a notice that basically says that all time spent by the service department to confirm the need for a warranty repair that doesn't produce a failure is to be paid by the customer.
They told me they couldn't look at my car until the computer was back up, and for me to try again next week. I plan on trying again next Monday.
In the meantime, I better get something in writing that officially explains the concept of intermittent, and that their antifreeze stock will freeze over before I pay shop time in finding a documented intermittent problem.
This is worse than divorce court.
I would never have guessed that a company would allow it's dealerships to take the kind of shortcuts that we have seen documented here to avoid having to perform warranty work that is mandated by a TSB.
They had claimed no knowledge of the previous TSB concerning a flash upgrade to avoid trouble codes produced in error, and to this day, deny it's existance.
Chrysler may consider a new ad campaign: If Drive=Love, then Service=Hate. The dealership loves you as long as you can drive your car. Bring it in for service and see how they like you...
The law of averages would suggest that sooner or later the dealership will do something correctly, the first time, without having to go over their heads. So far, the local dealership is batting 1000. The $71.00 oil change was apparently only the first step.
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