Well, that was an absolute waste of time and blood pressure.... The Warranty department says that the dealership has to be able to verify the problem first. Any time spent that does not produce an error can be billed to the customer. The dealers are all independently owned and operated, and it is their decision on service billing procedure.
The representative did not take into account that the TSB narrowed the range down to specific build dates for the transmission type. The representative also didn't care that the TSB documents the problem to be a Random or intermittent one. I tried to get the a description of random in hours and minutes, and that apparently wasn't the way to go.
The overall attitude of their representative was civil, but far less than understanding from the onset of the conversation. I can only imagine the amount of stress they have to face each day; denying liability for documented problems at the command of their bosses.
The bottom line:
Expect the possibility of having to pay for any service time spent by your service department to duplicate the intermittent problem. Even though various service departments have been pursuing this problem for well over a year, and it was finally narrowed down to a hardware problem associated with PCMs made before a certain verifyable date.
The way that DCX has decided to pursue this problem is to ignore all the past time and effort spent to find the source of the problem and produce a TSB; in favor of keeping each service department as independent businessmen with the capability of billing time to re-invent the wheel.
Once again, the DCX policy goes to the extreme limits in defining the concept of paradox.
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