Well, I don't beleive this happens to often, at least in my experiences. I have had my car back to the shop several times and NOT ONCE have I raised my voice. The first time they had it a VERY long time and never offered me a loaner. I asked twice but was refused. After they returned it, after having it a very long time, they neglected to install the pass. side splash shield and a bracket that holds up the rear of the intake manifold. NEITHER is a small part. They also put a nice size scratch in the top of the pass. fender. How can you put on the pass front tire and not notice the splash shield is missing?[:I] Granted they have taken care of those problems
BUT... it took another two weeks. I dropped it off on a Mon. they said it would be ready on Fri. I have had the intake off & back on in less than one hour. Anyone can R&R the tire and splash shield in 1/2 hour. Why did it take a dealership one week? I go to pick it up on Friday as they said and it was just dropped off at the bodyshop for the scratch repair (why didn't they call me). I picked it up the following Friday. What pisses me off more than anything here, is during the ENTIRE 7 out of 8 weeks they had the car, I could NEVER get a straight answer or a call back to my questions. So, I had to drive 30 miles EACH time each way to get a face to face answer. Yes, every time I kept my cool, but do not have faith in last two Chrysler dealerships i have purchsed from. I asked several employees at my different visits how would they would feel if they were in my shoes. This is the look I got [:0] LMAO! No they did not get a favorable rating on the survey the sent me. I would be REALLY interested to see how many folks here that read this would have kept their cool, so to speak[8]
Cheers![^]
ps~ damn, that felt good to get off my chest!
thanks for listening!