Quote:
quote:Originally posted by brngrhd
well we dealer monkeys have to have very great service to get and keep five-star and the only way we can do that is by fixing cars well if we mess up or you have to come back a second time or you are some kind of dealer hating costomer you give them a bad survey and they are not five star. you have to maintain levels of customer satisfaction repair quality and many other areas too. the dealer can and will tell you to take your car some place else to get work done, if there is another dealer in the area. i would think that one could find a dealer that they were happy with. i am sorry that most of you have bad dealers but i think if people were a little nicer, not going in there with the "dealer monkey" attitude that would help the outcome. we have sent customers away if they are a major pain. but they can say that the car is very important to them and they want only the best care, and try to work with the dealer not against them. that always helps
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My experiences with three 5-star dealerships prompted my attitude, not the other way around. My up-front expectations of professionalism and understanding of what can and cannot be done have only been met with doubletalk and incompetence, both of which are intolerable--to a customer and to the profession--and the only recourse is to call it for what it is and avoid it.
I agree with you on dealer's having lattitude, since the story is different for everyone from seemingly the same company. Two service managers here stated, "Chrysler will blame any problem on the [Stage 1] computer, since everything is connected to it." I thanked them for being honest and left it at that. There would be no point to my retorting, "Hey, I am asking
you, not Chrysler." with an explanation of how I know better.