Quote:
quote:Originally posted by Ian-PT-GT
Last friday I took my 03GT for maintenance, one of the things that I wanted them to fix is humidity in the driver side tail light.
They denied Waranty service in accordance to a DC message saying that No lamps will be replaced due to humidity...
Has anybody heard of this before???
I talked to the manager and he didn't back down from this. I still have a "wet" tail lamp...
I know that I can purchase an aftermarket set and be done with it, but now is a tail lamp, next could be the door seals...
even though I showed him the waranty information booklet that states that everything is covered for three years or 36,000 miles, my car has one year and only 7,328 miles, he said that a DC message goes over the Waranty booklet...
What should be my next step???
I called the number in the Waranty book but nobody answers the phone..[xx(]
Ian
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Actually the dealer is right if your Cruiser is over 12 months or 12,000 mile it would not be covered.But they are stupid by not taking care of it under what is called Goodwill. A little fund that dealers use for things that are close to being in warranty.
Most people are shocked to find what they think is a bumper to bumper warranty doesn't cover quite a few things like Body, paint brakes to name a few are covered 12/12 and that's it. If you really read your owners manual you'll be shocked to find what isn't covered but Chrysler wants you to think EVERYTHING is covered but never has been and never will be.