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Tire recommendations.... a happy ending!

 
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Old 31 Dec 2003, 11:26 am
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Default Tire recommendations.... a happy ending!

A week or so ago, I posted a request for opinions and recommendations for tires to replace the Goodyear Eagles.

A number of you expressed your obvious dissatisfaction with Goodyear and I can understand why. My situation was after having Goodyear replace the 4 tires 3 different times! After proving to Goodyear that the problems I was experiencing were not mechanical (many visits to the Chrysler dealership) I first had the original Eagle LS tires replaced with new ones. That helped, but two of them had a "radial pull". Then two of the new LS's were replaced again. When it was time to rotate them, the "pull" came back.

This time I went directly to the main office for Goodyear in Akron, OH. They got involved and agreed to upgrade the Eagle LS tires with Eagle HP's. They were "ok", but when I went to rotate them, the pull came back. No alignment problem, just rebalancing and rotating the tires from front to back caused the problem. I re-opened my case with the main office in Akron.

After a couple of days of deliberation, they decided that no Goodyear tire was going to work on my PT. They agreed to buy back the Eagle HP tires after I replaced them with a non-Goodyear brand, brought them the receipt and returned the HP's. I think they were tired of me and I was definitely tired of Goodyear.

After calliing around and pricing tires (and taking note of the suggestions on this list) I discovered that Merchant's/Tire Kingdom had a special on all of their tires - buy 3 get the fourth for free. After looking at all they had available, I decided to go with BF Goodrich Traction TA's. They are H-rated like the Eagle HP's but are warrantied for 60K miles where the Goodyears were not.

I can already feel a difference and I am very pleased with the BFG tires. They look good too.

I just heard from Goodyear that they've put the reimbursement check to me in the mail. So, after more than a year of grief, I came out pretty good. A new set of tires courtesy of Goodyear.

Even though the Goodyear tires were not good, I have to admire their efforts in wanting to make me, the customer, happy. They did the right thing and I have to applaud them for it. It is a testimony to good customer service.

A blessed New Year to all of you!
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Old 31 Dec 2003, 11:30 am
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comPuTer, glad everything worked out for you. Happy New Year to you too.
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Old 31 Dec 2003, 03:15 pm
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thats great!! congrats!!
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Old 31 Dec 2003, 06:48 pm
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"Check in the mail", heard that before. Glad everything has worked out for you. [^]
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Old 09 Jan 2004, 04:49 pm
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Just a follow-up note... The check really was in the mail! Yesterday I got a full refund from Goodyear for the price I paid for the new BFG Traction TAs.
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Old 09 Jan 2004, 04:53 pm
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Way to go comPuTer, goes to show persistence pays off.
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Old 09 Jan 2004, 11:12 pm
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Congratulations, glad everything worked out for you!!!!
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Old 10 Jan 2004, 09:29 pm
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I would just like to clarify that I wasn't posting the results of my dilemma to "toot my own horn". Rather, I wanted it to be an encouragement to others in the PT family that have also had a bad experience with the stock Goodyear tires like I did.

Now there is a precendent established! If anyone wishes to pursue the matter with Goodyear like I did, I will be happy to provide you with details and the file number they have on the matter which proves that they ended up buying back the tires as the solution to the ongoing problem.
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Old 11 Jan 2004, 11:34 pm
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Thanks for the offer comPuTer!!!![|)]
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Old 12 Jan 2004, 03:47 am
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Quote:
quote:Originally posted by comPuTer

I would just like to clarify that I wasn't posting the results of my dilemma to "toot my own horn". Rather, I wanted it to be an encouragement to others...
Right on! [^]
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