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Great Customer Service from Moss Motors!

 
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Old 10 Jan 2004, 04:01 pm
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Default Great Customer Service from Moss Motors!

I know many companies provide good customer service to us PT owners, but Moss Moters has gone above the norm and I would like to point it out.

To make a long story short, I am having a problem with a billet flamed rear view mirror I recently purchased from them. It turns out that Moss is stopping the sale of these mirrors until the manufacturer of this mirror (Trenz Co.) corrects the situation.

Here's a link to my thread on another message board.
http://ptenthusiasts.org/PTForums/sh...t=42279&page=2
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Old 10 Jan 2004, 04:04 pm
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jls1081, thanks for the info and the link.
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Old 10 Jan 2004, 07:12 pm
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Location: Oklahoma, USA.
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jlsl1081,
Im glad to hear someone else is having good news form Moss Motors.
Every MOD I have on my Cruiser has come from Moss.
They are always prompt on deliveries, and If you have any problem, they will take care of you. My son in law had a problem with his shortie antenna, they replaced it immediatly.
I had a problem with billing, no questions asked, just refunded and asked if they could do anything else for me.

Great customer service and beautiful catalogues.

Don't get no better'n that.

[?]thank you verrry much.....

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Old 11 Jan 2004, 03:07 pm
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Moss is one of my customers (I think). I'll pass this along to them.I work in Customer Service at Hella, so it's nice to get kudos from time to time, rather than the usual alternative.

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Old 11 Jan 2004, 11:21 pm
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Glad to hear this, I just emailed an order for the first time just this evening Everyone needs a pat on the back when warrented!!
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Old 12 Jan 2004, 02:55 pm
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they are a great company in my book also.[8)]
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Old 12 Jan 2004, 08:50 pm
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thanks !! for the link
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Old 15 Jan 2004, 03:39 am
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Don't get me wrong, Moss is a good company. But! You may want to shop around. Example Moss catolog "Rhino Ramps" $59.95. I just bought an identical set from PEP BOYS for $19.99 on sale, regular price was $24.99.
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