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Great Customer Service from Moss Motors!

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Old 10 Jan 2004, 04:01 pm
Fresh Cruiser
Join Date: Jun 2003
Location: Hummelstown, PA, USA.
Posts: 27
Default Great Customer Service from Moss Motors!

I know many companies provide good customer service to us PT owners, but Moss Moters has gone above the norm and I would like to point it out.

To make a long story short, I am having a problem with a billet flamed rear view mirror I recently purchased from them. It turns out that Moss is stopping the sale of these mirrors until the manufacturer of this mirror (Trenz Co.) corrects the situation.

Here's a link to my thread on another message board.
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Old 10 Jan 2004, 04:04 pm
Dedicated Cruiser
Join Date: Oct 2003
Location: Jacksonville, NC, USA.
Posts: 2,612

jls1081, thanks for the info and the link.

2002 Inferno Red PT Limited
Photos and more at:
Mercedes Wiki
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Old 10 Jan 2004, 07:12 pm
Cool Cruiser
Join Date: Jul 2002
Location: Oklahoma, USA.
Posts: 282

Im glad to hear someone else is having good news form Moss Motors.
Every MOD I have on my Cruiser has come from Moss.
They are always prompt on deliveries, and If you have any problem, they will take care of you. My son in law had a problem with his shortie antenna, they replaced it immediatly.
I had a problem with billing, no questions asked, just refunded and asked if they could do anything else for me.

Great customer service and beautiful catalogues.

Don't get no better'n that.

[?]thank you verrry much.....

My Website is
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Old 11 Jan 2004, 03:07 pm
Senior Cruiser
Join Date: Jun 2003
Location: Alvaton, GA, USA.
Posts: 1,162

Moss is one of my customers (I think). I'll pass this along to them.I work in Customer Service at Hella, so it's nice to get kudos from time to time, rather than the usual alternative.


\"They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.\"
Benjamin Franklin, Historical Review of Pennsylvania, 1759

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Old 11 Jan 2004, 11:21 pm
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Join Date: Aug 2003
Posts: 6,023

Glad to hear this, I just emailed an order for the first time just this evening Everyone needs a pat on the back when warrented!!
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Old 12 Jan 2004, 02:55 pm
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Regular Cruiser
Join Date: Oct 2003
Location: Prescott valley, Az., USA.
Posts: 120

they are a great company in my book also.[8)]
To Many Modifications, Trophies, Awards, to list. i.e. 2005 Cruiser Quarterly Spring Issue Cover Feature. 2007-2004 Chrysler Custom Modified Vehicle Award Winner SEMA/NACE/C.E.S./World Of Wheels/ISCA/NCCA. 2003 Top Ten Chrysler PT Cruiser Custom Court Show Runner Up.
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Old 12 Jan 2004, 08:50 pm
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Join Date: Dec 2002
Posts: 6,787

thanks !! for the link
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Old 15 Jan 2004, 03:39 am
Regular Cruiser
Join Date: Nov 2003
Location: Antelope Valley, Ca, USA.
Posts: 110

Don't get me wrong, Moss is a good company. But! You may want to shop around. Example Moss catolog "Rhino Ramps" $59.95. I just bought an identical set from PEP BOYS for $19.99 on sale, regular price was $24.99.
RD CHILI -- PHUN Time Cruisers Club
04 GT Inferno Red Loaded, Mopar Dual Exhaust, K&N Air Filter, Mopar Cabin Air Filter, Mopar BOV Kit, Blane Hood Struts, Strut Tower Brace, Kaiser Custom 17\" Wheels, Nankang Sport NS-1 225/45R17 Tires, Custom Decals, TYC Back-up Lights, LED Glow Lights in and out, Red Fuzzy Dice, Yet To Go; Mopar Stage-2 Turbo Kit, Mopar Stage-2 Suspension, Custom Paint.
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