District Service Rep for GTA

[bobs turbo pt]

i call everyday and ask for a call from the rep thats three weeks now no call either, im in new york though chrysler sucks !!

[PT-GTA]

Oh, now that pisses me off! They are going to get a call from me today!

[bigdogdad]

One of the main things here is to document every thing. The day and time you called. The persons name and extension (if they don't give it out, write it down), the conversion you had, etc. This is very important. Now you can tell whoever, I did this, I did that, now what are you going to do. Also, and this is a big if, if, you decide to go to a lawyer all of this will be to your benefit.

[PT-GTA]

I really don't know if I want to drag it as far as a lawyer, but yeah, I have everything documented to date.

[lip]

Guys,

My dad had NUMEROUS problems with his 2002 GMC Envoy after he bought it. The biggest thing was the memory mirrors would randomly move to different positions when driving (not fun or safe!!!). We contacted everyone (dealership, GM Canada, etc...) and even spoke with the government safety ministry about this. Their answer was that it was not a safety issue and GM did not have to fix it. Up to this point, GM simply stated that they believed their might be some vehicles with similar problems, but they did not have a fix for this. They also said that if the problem existed after the warranty was up and they found a fix for this, they would not fix it under warranty. The customer service representative at GM Canada was absolutely rude. The dealership service department also claimed that there was no problems and they haven't heard of this. This was a lie as when in line there one day, my mom spoke with another person in line that was having similar problems and had spoke with the service department on and off for the previous 2 months.
While hunting on the web, we found that in the US, a lot of people had this problem and I even managed to find out that GM did infact have a fix for it. I even downloaded the *.pdf file of the GM service guide on how to fix it with part numbers, etc...
This upset us soooo much that I contacted the guys at canadiandriver.com and they gave me an email address of a senior marketing lady at GM Canada. After contacting this lady, not only did she tell us that there was a fix, she told us that the fix is not a final fix and this was only an inbetween fix until they found the root cause of the problem. She personally called the dealership and gave them the information. She told us to call her personally if the dealership did not have the car booked in to get it fixed within a couple of weeks and if the problem existed after.

To sum it up, as usual, you just need to get in touch with the right person. I would suggest contacting one of the major Canadian automotive journalists (such as we did) before going to a paper with a big complaint. If that doesn't work, then for sure I would go to the papers with your beef.

Cheers,

LIP