District Service Rep for GTA

[PT-GTA]

Does anyone have the name and number for the district service rep for the GTA? I am trying to get my dealer to install the missing Rear sway bar, and the service manager won't give me the guys name/number.

thanks

[COP TZER]

you're talking about the Greater Toronto Area...i still have no idea. I'd be interested in this rear sway issue aswell. So maybe we sould have more success in numbers. I often deal with Mills and Hadwin, but have been "led down the rose path" far to often, whom do you usually deal with??? I have a connection at another dealership, whose name escapes me for some reason at this time...I'll talk to him.

[Kirby]

tthrift might have a way to get to some of the reps, just trying to find someone. Customer service at DC is so frustrating I would NEVER recommend it!

[PT-GTA]

I have been dealing with Scarboroughtown Chrysler. For the most part they have treated me, fairly. I am going to be sending off to Chrysler for my sticker details, so I can have more amunition.

When I was in the other day to have them look @ my washer noozles (they weep) adn to check the rear watts bushings I tried till I was blue in the face, pointing out to them that the PARTS department had parts listing for the missing peice, this is what they said (after handing me a copy of the bulliten):

"We pulled up those parts, and it states that if it is installed it voids your warentee".

I nearly blew it @ that... I explained to the manager that he should not be telling people that installing aftermarket parts will void the warentee. By law the warentee has to be honored, unless a failure can be link back directly to a aftermarket part. He quieted down then, but still wouldn't give me the district rep's name and number.

[bigdogdad]

Quite honestly isn't holding back information against the law? What's the bigh deal? Do they have something to hide? I would call up Chrysler and start a formal complaint. You will get a case number that any time you call they will go back to that and know whats is going on.

[PT-GTA]

Yeah, I submitted a report via the website form, and will see where that goes.

[PT-GTA]

Well, I have spent a week sending and replying to emails. Response was "they don't have to give out that persons' name/number, and neither do we", and "your vehicle meets specifications"

I am now going to take the corespndance, package it up in a nice little email and letter to the local and national papers, and let them have a wack at it. Maybe exposure in the automotive sections of the Star, Post and Mail will help the cause.

[rash_girl]

well i don't know if my sales guy in sudbury can be of any help, but i'll go bug him. we have a great relationship.

he used to be with a local electronics place (i bought all my car audio from him) and then i followed him to DC and i bought my pt from him, and then both my parents bought vehicles from him.

the end.

[|)]

sooo....if he can do some sleuthing for ya, let me know.

[PT-GTA]

Rash_girl, if you want to try, please do so.

Incidentally one of the techs at the dealership approached me as I was getting into Clifford and wished me luck, as he agreed with me, and others had been trying too.

[GLH_TC 16V]

My dad just went through this exact same thing with Scarborough Town Chrysler. I not supposed to uncover the details of the transaction, but basically he's got the last swaybar that they had in stock and they aren't supposed to be getting anymore.