Torque Convertor Replacement

[Johns Steel Blue]

Weeks back I began to notice a rattling noise when my Cruiser was in gear. Took it to Chrysler and they said it was the Flex Plate and it needed to be replaced. The next day they called and said it was the Torque Convertor that was bad and that the cost went from just under 500.00 to just over 1000.00 because of the cost of the part.


Got the car back and it was nice and quiet. A few days ago something started praying on my mind about the extended warranty. I called Chrysler and they confirmed that my 2003 Ltd. has 7/70,000 warranty. I pulled up information on the 7/70,000 and found out that the part was covered and all I should have paid was a 100.00 deductable.

I was off Friday so back I went to the dealer. Asked for the Service Manager and was informed that he did not come in till 11:00am. Was told to talk to Service Writer. So I went out to the writer and explained the situation and he agreed that I should have not been charged and did the paperwork to get the refund of over 900.00. Only took about 15 minutes otal!

Now the odd part. When talking to Chrysler concerning the warranty, they said that if they had keyed in the vin and checked "properly" that they would have known it was a covered part, etc. This tells me that they either did not check or they were hoping to "pull the wool" over my eyes.

I am probably done using that dealer.

[quicksilverdon]

Now you've got $900 for mods!

I never went back to dealer under warranty with either of my PTs.
W/ my '02 I went back at about 80,000 miles - had a broken rear sway bar (from a pothole that also crack a rim)...

Things like transmission flush I take to mechanic, I do my own oil & brakes.

[CREWZIN]

Good work remembering about the warranty John. That does sound like they are pretty incompetent at that dealer. They should have known when they pulled up your PT's history.