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RockAuto FAQ

 
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  #1 (permalink)  
Old 31 Jul 2014, 10:48 am
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Join Date: Jan 2009
Posts: 143
Default RockAuto FAQ

Do you have a question about RockAuto? Our Frequently Asked Questions (FAQ) page may have the answer you are looking for! (RockAuto Frequently Asked Questions).

Some of the common questions include:

Why are your prices so much lower than at my local store or dealership?
Answer: RockAuto Frequently Asked Questions

How much is shipping?
Answer: RockAuto Frequently Asked Questions

How do I use the truck icons in the catalog to minimize shipping?
Answer: RockAuto Frequently Asked Questions

I can't find a part I'm looking for. Where is it?
Answer: RockAuto Frequently Asked Questions

What kind of warranty do RockAuto parts have?
Answer: RockAuto Frequently Asked Questions

Take a look at the RockAuto FAQ page to get the answers to these questions and many other questions you may have!

If you have a question about the RockAuto catalog, parts or an order, please visit our FAQ page (RockAuto Frequently Asked Questions) and/or Order Status & Returns page (Order Status). Still can’t find the answer? Send us an email at Service@RockAuto.com.
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Old 31 Jul 2014, 10:58 am
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Location: Arkansas
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Default Re: RockAuto FAQ

I have become HUGE RockAuto fan.

Until the last one, every order I've made from them was perfect and arrived quickly.

And the last order was the exception that proves the rule. I ordered two new headlight assemblies for my 2001 PT. When I received them they were sealed in the boxes from TYC as they should be. But one headlight had a loose piece rattling around inside and couldn't be adjusted. I filed a claim on RockAuto.com and they sent me a new one within three days. Again, perfect communication, perfect delivery, no issues.

These guys and gals seem to really know what they are doing. And prices are often best on the internet anywhere.
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Old 31 Jul 2014, 11:23 am
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Location: Felton, Delaware
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Default Re: RockAuto FAQ

I am a RockAuto fan also.
I bought something that was not as advertised, and they apologized and made good on it.
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Old 02 Aug 2014, 05:13 pm
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Join Date: Aug 2013
Location: Kaukauna, WI
Posts: 7
Default Re: RockAuto FAQ

I am also a big fan of Rockauto. I have not bought anything for my PT there (yet), but I have for a couple other cars, and I could not have been happier with the experience.
Larry
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Old 20 Aug 2014, 09:41 am
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Join Date: Mar 2012
Location: darien il
Posts: 4,592
Default Re: RockAuto FAQ

not really thrilled about this shipping delay. it's been three days and part of my order hasn't even left the warehouse yet. my car is sitting on jackstands and i am not amused.

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Old 20 Aug 2014, 09:54 am
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Location: USA kalyfornia
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Default Re: RockAuto FAQ

RockAuto is not always the least expensive on parts or shipping. But in many cases if you contact them direct they may match or beat other branded parts prices.

It still saves money to be an informed shopper.
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Old 20 Aug 2014, 10:33 am
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Default Re: RockAuto FAQ

in this case o'rielly and vatozone want $14 per cable, which would be fine if they had them in stock. since they didn't i looked on rock auto, only $7.xx AND they have 5 or 6 brands to choose from.

i wasn't price shopping though. no local place has e-brake cables in stock.

either way i have half my order here already, the other half is still sitting on a shelf in a warehouse somewhere.
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Old 20 Aug 2014, 10:44 am
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Default Re: RockAuto FAQ

Having multiple brands to choose from is a very big deal. Today, I bought two new rear hubs from RockAuto. The cheapest ones they had were $22.99 each. But I chose the some better ones at $38.97 each. These were still cheaper than the $43.99 discount hubs at AutoZone. Plus, I got a 5% discount. And since there was no sales tax, I still came out paying less overall even with 2-day shipping.
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