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Part numbers frequently chosen by other RockAuto customers

 
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Old 29 Jul 2015, 03:32 pm
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Default Part numbers frequently chosen by other RockAuto customers

RockAuto often not only has the part but provides a choice of brands. A next to a part in the RockAuto.com catalog means this particular part number is frequently chosen by other customers who own the same vehicle, and the part is rarely returned. Maybe the part is a little easier to install, is the OE part, is better than the OE part or offers an exceptional combination of low price and high quality. There are lots of reasons other owners might prefer a particular part. The is just another tool in the RockAuto catalog to help customers choose the parts that most closely meet their needs.



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Old 29 Jul 2015, 03:50 pm
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Default Re: Part numbers frequently chosen by other RockAuto customers

You folks might want to consider adding a way to leave feedback for each part. That way, if someone buys a part and likes it, they can post a short blurb about why they like it. The little hearts are somewhat informative. But often there are multiple hearts and there is almost always a heart for the bargain-priced part.

The feedback might help customers understand why one part is preferred over another. And it would help delineate a part that is often bought because it is a quality part and another that is bought a lot because it is inexpensive.

This is just a suggestion. I really love RockAuto and recommend it to friends all the time. RockAuto is a real class act.
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Old 29 Jul 2015, 03:57 pm
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Default Re: Part numbers frequently chosen by other RockAuto customers

lol I don't think they ever read their threads they start Todd?
butt maybe this one time.. while they are still viewing the thread...maybe?
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Old 29 Jul 2015, 04:02 pm
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Default Re: Part numbers frequently chosen by other RockAuto customers

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Originally Posted by NitroPT View Post
lol I don't think they ever read their threads they start Todd?
butt maybe this one time.. while they are still viewing the thread...maybe?
I figure they would come back just to see what folks post. But if this is a marketing person that does hundred of forums a day, maybe not.
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Old 29 Jul 2015, 04:13 pm
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Default Re: Part numbers frequently chosen by other RockAuto customers

You have been on this forum long enough that you should have known that?

what you being the Rock Auto fanboy that you are.
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Old 29 Jul 2015, 06:08 pm
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Default Re: Part numbers frequently chosen by other RockAuto customers

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Originally Posted by NitroPT View Post
You have been on this forum long enough that you should have known that?

what you being the Rock Auto fanboy that you are.
Well it depends. From my experience (yes, my experience) small shops often come back to see what customers are saying. I used to do that when we had a consulting company. Here's what's left of the site on the "WayBackMachine". I'm near the bottom of the page. And I was a lot bigger and more intense guy back in my 30's. But I could grow a mean beard.

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Medium size shops often don't because they post hundreds or thousands of threads like this and the one marketing person doesn't really know the subject well anyway. Or if they do, there not enough time for that.

But large companies like where I work now, have statisticians or even engineers (ours is Julie) in the marketing department. And they often data mine responses and trend them. We can even set it up where we know when our name is used on a forum. Scarey, but effective.

I don't know how large RockAuto is. But looking back, there are some threads where they have come back and responded. So who knows?
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Old 29 Jul 2015, 08:32 pm
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Default Re: Part numbers frequently chosen by other RockAuto customers

I don't want to read reviews on RockAuto....the heart is enough.
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Old 29 Jul 2015, 11:26 pm
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Default Re: Part numbers frequently chosen by other RockAuto customers

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I don't want to read reviews on RockAuto....the heart is enough.
No kidding

Imo Leave that to thier own site.

Todd you mst have a lot of time to have actually found the few responses from a CSR of RA on this forum.
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Old 30 Jul 2015, 08:31 am
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Default Re: Part numbers frequently chosen by other RockAuto customers

We absolutely do read forum responses! We appreciate what everyone has to say.

To give you a little more idea about what the means in our catalog, we list it next to parts that are ordered frequently that also have a low return rate. That way when you see a you know it's a popular and successful part. So, in a way, the is a condensed form of a review!
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Old 30 Jul 2015, 11:36 am
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Default Re: Part numbers frequently chosen by other RockAuto customers

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We absolutely do read forum responses! We appreciate what everyone has to say.

To give you a little more idea about what the means in our catalog, we list it next to parts that are ordered frequently that also have a low return rate. That way when you see a you know it's a popular and successful part. So, in a way, the is a condensed form of a review!
I thought you folks did. Good for you. Just another reason RockAuto is a real class act.
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