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Goodbye Rockauto :(

 
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  #51 (permalink)  
Old 06 Jul 2017, 12:39 pm
Handy_Cruiser's Avatar
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Join Date: Oct 2013
Location: Arkansas
Posts: 7,594
Default Re: Goodbye Rockauto :(

Quote:
Originally Posted by RockAuto View Post
RockAuto offers reliably low prices everyday and does not profit off of any shipping charges. Per our help page, RockAuto charges exactly what it costs for the carrier to deliver your part, and passes along our discounted shipping rates. Thank you.

Yep, RockAuto is still a good value most of the time. But the actual charge for shipping can be a real minus rather than a plus.

Often on larger orders, I have to spend more time working out a "shipping strategy" than it takes to find and order the parts. And when the strategy doesn't work out, Amazon or even Advance Auto (w/online discounts) wins out on both price and speed of shipping.

As a friendly suggestion from a devoted customer and big fan of RockAuto, I'd like to suggest that RockAuto look into developing some kind of "Prime" shipping program where you pay an annual fee and then get free express shipping for a year. This way, customers wouldn't have to worry about items costing more and taking longer from "outlying warehouses". And there would be no more of those Warehouse "A" versus Warehouse "B" concerns.

Not only will this make it easier and faster for customers, but will also help combat competition from Amazon which appears to actually be price matching RockAuto on some items but then offering Prime shipping on them too.

PS: Consider some better TV commercials too. Since I buy so much stuff from RockAuto, my wife notices your commercials. She says the little cheesy cartoon characters look like Beavis and Butthead.
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Last edited by Handy_Cruiser; 06 Jul 2017 at 12:43 pm.
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  #52 (permalink)  
Old 06 Jul 2017, 12:46 pm
NitroPT's Avatar
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Join Date: Jun 2012
Location: AMERICA that is the USA
Posts: 13,441
Default Re: Goodbye Rockauto :(

Many people don't spends that much time...for most single part(s) needed because of a break down. Mabeeeeee on a project or minor needed repair?

Most people find the part "click" and pay .

Majority of other forums (subject in general) members dont go to such extremes to order parts in the same mention as I described above.
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  #53 (permalink)  
Old 06 Jul 2017, 01:11 pm
rckstein's Avatar
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Join Date: Dec 2010
Location: Euless, TX
Posts: 10,192
Default Re: Goodbye Rockauto :(

Quote:
Originally Posted by ptcruisersteve View Post
Be aware RockAuto used to offer customer service to verify that the parts go to your PT Cruiser when you supply the Vehicle number. They no longer have this service so be aware and make sure you verify it yourself. I buy my parts local now as I can provide my VIN and they will verify its the right part for your Pt Cruiser.
When recently ordering a TIPM from RockAuto I encountered a sort of an issue with their electronic online catalog, where there is an error.

On their website it lists the Dorman 599-938:


Per the Dorman website and their customer service rep that I had contacted, that part number is not valid:


The correct TIPM for my vehicle is 599-909, but it does not appear in the filter for my PT, but if you enter the part on their website, it will list the item for sale:


When I contacted RockAuto Customer Service this is the reply that I received:

"Thank you for the email. The data that we receive from
Dorman specifies that Dorman 599938 is the correct TIPM for
the 2006 Chrysler PT Cruiser 2.4L L4 Convertible (and
therefore this part does not fit the Wagon version).

We regularly receive new data from manufacturers, so if
there is a new part added by a manufacturer, we will
typically add it to our catalog when we next receive
data.

We look forward to doing business with you!

Thank you,

Colin
RockAuto Customer Service"
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